Terms of Service
B2B Business Agreement

"BravoHanger" refers to the manufacturer and OEM/ODM supplier operating under the BravoHanger brand, headquartered in Baiyun District, Guangzhou, China.

"Client" refers to any business entity, brand, wholesaler, importer, retailer, or agent that places an order or enters into a commercial agreement with BravoHanger.

"Products" refers to all goods manufactured or supplied by BravoHanger, including but not limited to wooden hangers, acrylic hangers, metal hangers, eco-friendly hangers, retail display fixtures, and related accessories.

"OEM Order" refers to any order where the Client supplies brand specifications, logos, or design requirements for manufacturing under the Client's brand.

"ODM Order" refers to any order where BravoHanger provides original design and development services resulting in products manufactured for the Client.

These Terms apply to all inquiries, quotations, samples, purchase orders, sales contracts, and ongoing supply relationships between BravoHanger and the Client. They supersede any prior verbal or written representations unless expressly agreed in a signed contract.

All quotations issued by BravoHanger are valid for 30 calendar days from the date of issue unless otherwise stated. Quotations are based on the specifications provided by the Client at the time of inquiry. Any changes to product specifications, quantity, materials, or branding requirements after quotation issuance may result in revised pricing.

An order is considered accepted and binding only upon:

• Receipt of a written Purchase Order (PO) from the Client confirming product specifications, quantity, unit price, and delivery requirements; and
• Receipt of the agreed deposit payment as specified in the payment terms; and
• Written order confirmation issued by BravoHanger (via email or signed sales contract).

BravoHanger reserves the right to decline any order at its sole discretion, including orders that conflict with production capacity, material availability, or business policy.

Any modifications to a confirmed order must be submitted in writing. BravoHanger will assess feasibility and communicate any resulting changes to pricing, lead time, or minimum quantity requirements before proceeding.

BravoHanger provides comprehensive OEM and ODM manufacturing services. The Client is responsible for providing accurate and complete specifications for OEM orders, including but not limited to: product dimensions, material grade, logo artwork (vector format preferred), color references (Pantone or RAL), hook finish, packaging requirements, and applicable compliance certifications.

BravoHanger will not commence bulk production without written sample approval from the Client. Any production initiated without such approval is at the Client's request and risk. Design revisions during production may incur additional tooling or development fees.

For ODM orders, BravoHanger retains ownership of all original design concepts, tooling, and molds unless the Client has paid a specific tooling fee for exclusive ownership as agreed in writing.

All prices quoted by BravoHanger are expressed in USD (United States Dollars) unless otherwise agreed in writing. Prices are based on the Incoterms specified in the quotation (typically FOB Guangzhou or EXW factory). Freight, insurance, import duties, customs clearance fees, and local taxes in the destination country are the sole responsibility of the Client unless otherwise agreed.

All bank transfer fees, including intermediary bank charges, are the responsibility of the Client. Payments must be received in full and cleared in BravoHanger's designated bank account before production commences or shipment is released.

In the event of late payment, BravoHanger reserves the right to suspend production, delay shipment, and charge interest on overdue amounts at a rate of 1.5% per month on the outstanding balance. BravoHanger also reserves the right to cancel the order and forfeit the deposit if payment is not received within 14 days of the due date.

Prices quoted are subject to change if raw material costs, labor costs, or currency exchange rates fluctuate significantly (more than 5%) between quotation and order confirmation. BravoHanger will notify the Client of any such adjustments before finalizing the order.

BravoHanger is a B2B manufacturer. All orders are subject to minimum order quantity (MOQ) requirements, which vary by product category, material, customization level, and production complexity. MOQ requirements are specified in the quotation for each order.

Orders below the stated MOQ may be accepted at BravoHanger's discretion and may be subject to a small-order surcharge. Please contact our sales team for specific MOQ requirements for your product inquiry.

Pre-production samples are an essential part of the OEM/ODM process. BravoHanger strongly recommends that all custom orders include a sample approval stage before bulk production.

Sample Fees: Samples for standard products may be provided free of charge or at cost price. Custom samples requiring tooling, mold fabrication, special materials, or logo application will incur a sample development fee as quoted. Sample fees are typically refundable or credited toward bulk orders above a specified minimum value, as agreed in writing.

Sample Lead Time: Standard samples are typically completed within 7-15 business days. Complex custom samples or new mold development may require 15-30 business days. Lead times are estimates and may vary based on current production scheduling.

Sample Approval: The Client must provide written approval of the pre-production sample before bulk production commences. Approval constitutes the Client's confirmation that the sample meets all required specifications. BravoHanger will not be liable for discrepancies between bulk production and unapproved or verbally approved samples.

Shipping of Samples: Sample shipping costs are borne by the Client unless otherwise agreed. BravoHanger recommends use of the Client's designated courier account (DHL, FedEx, UPS, etc.) for sample delivery.

Production lead times are calculated from the date of: (a) receipt of deposit payment; and (b) written sample approval from the Client. Estimated lead times are provided in good faith and represent BravoHanger's best estimate based on current production capacity.

Lead times are subject to change during peak production seasons (typically October-January), Chinese national holidays (including Chinese New Year, Golden Week), or due to material supply delays. BravoHanger will notify the Client as early as possible of any anticipated delays.

BravoHanger shall not be held liable for production delays caused by: incomplete or late receipt of Client-supplied artwork, specifications, or approvals; late deposit payment; or circumstances beyond BravoHanger's reasonable control (see Force Majeure clause).

Rush orders may be accommodated subject to production capacity and will incur a rush production surcharge. Rush order availability must be confirmed in writing by BravoHanger's production team.

BravoHanger maintains strict quality control procedures throughout the production process. Our QC program includes:

• Incoming material inspection for wood, acrylic, metal, hardware, and coating materials
• In-process quality checks at key production stages
• Surface finishing, color consistency, and logo accuracy inspection
• Load-bearing and durability testing per industry standards
• Salt spray and corrosion resistance testing for metal components
• Moisture content control for wooden products
• Pre-shipment final inspection and packaging drop testing

Acceptable Quality Level (AQL): BravoHanger applies AQL 2.5 as the standard for bulk production inspection unless a different standard is agreed in writing. A defect rate within the accepted AQL tolerance does not constitute grounds for order rejection or claims.

Third-Party Inspection: The Client may arrange independent third-party inspection (e.g., SGS, Bureau Veritas, Intertek) at their own cost. BravoHanger will cooperate with inspectors and provide reasonable access to the factory. Inspection must be scheduled with at least 3 business days' notice.

Natural Material Variation: Products made from natural materials (wood, bamboo) may exhibit natural variations in grain, color tone, and texture. Such natural variations are not considered defects and do not constitute grounds for claims, provided they fall within commercially accepted ranges for the material type.

BravoHanger ships products from Guangzhou, China. The standard Incoterm is FOB Guangzhou (Nansha or Huangpu Port) unless otherwise agreed. Under FOB terms, risk and title transfer to the Client once goods are loaded onto the vessel at the port of origin.

Freight Arrangements: The Client is responsible for arranging and paying for international freight, marine insurance, and any destination port charges. BravoHanger can assist in coordinating with freight forwarders upon request, but does not assume responsibility for freight costs, transit times, or customs clearance in the destination country under FOB terms.

Export Documentation: BravoHanger will provide standard export documentation including: Commercial Invoice, Packing List, Bill of Lading or Airway Bill, and Certificate of Origin. Additional documentation (e.g., FSC certificate, fumigation certificate, material safety data sheets) can be arranged upon request and may incur additional fees.

Packaging: Products are packed in export-standard cartons suitable for international shipping. Custom packaging, branded boxes, retail packaging inserts, and barcode labeling can be arranged as part of the OEM service and must be specified at the time of ordering.

Partial Shipments: BravoHanger may arrange partial shipments for large orders by mutual written agreement. Each partial shipment will be invoiced and paid for separately according to the agreed payment terms.

Import Compliance: The Client is solely responsible for ensuring that the products comply with all applicable import regulations, safety standards, labeling requirements, and customs regulations in the destination country. BravoHanger provides product information to assist compliance but does not guarantee regulatory approval in any specific market.

Client-Owned IP: The Client retains full ownership of all logos, trademarks, brand names, artwork, and design specifications provided to BravoHanger for OEM manufacturing purposes. BravoHanger agrees to use such materials exclusively for the purpose of fulfilling the Client's orders and will not reproduce, disclose, or use them for any other purpose.

BravoHanger-Owned IP: All product designs, molds, tooling, manufacturing processes, technical know-how, and design concepts originating from BravoHanger remain the exclusive intellectual property of BravoHanger unless the Client has paid a specific fee for exclusive ownership as agreed in a separate written agreement. ODM designs developed by BravoHanger remain BravoHanger's property unless transferred under a written IP assignment agreement.

Exclusive Mold Ownership: If the Client pays for the development of exclusive molds or tooling, BravoHanger will confirm in writing that such molds are exclusively reserved for the Client's orders. Exclusive molds will not be used to produce products for other clients. However, molds remain physically stored at BravoHanger's facility unless the Client requests and pays for their transfer.

IP Warranty: The Client warrants that all logos, trademarks, artwork, and design elements provided to BravoHanger are legally owned or licensed by the Client and do not infringe upon any third party's intellectual property rights. The Client shall indemnify and hold BravoHanger harmless from any claims, losses, or damages arising from IP infringement related to Client-supplied materials.

No Unauthorized Use: BravoHanger will not display, publish, or use images of the Client's branded products in marketing materials, portfolios, or public communications without the Client's prior written consent.

Both parties agree to maintain the confidentiality of all non-public business information, technical specifications, pricing, client lists, product development details, and other proprietary information disclosed in the course of their business relationship ("Confidential Information").

Neither party shall disclose Confidential Information to any third party without the prior written consent of the disclosing party, except as required by applicable law, regulation, or court order. Each party shall use Confidential Information solely for the purpose of performing its obligations under the business relationship and shall take reasonable precautions to protect such information from unauthorized disclosure.

The confidentiality obligation shall survive the termination of any individual order or business relationship for a period of three (3) years.

If a separate Non-Disclosure Agreement (NDA) has been signed between the parties, the terms of that NDA shall govern confidentiality obligations and shall take precedence over this clause to the extent of any conflict.

Inspection Upon Receipt: The Client must inspect all goods within 14 calendar days of delivery to the destination port or warehouse. Any claims regarding quantity discrepancies, visible damage, or non-conformance with approved samples must be submitted in writing to BravoHanger within this period.

Claim Requirements: All quality claims must be accompanied by: (a) a written description of the defect or discrepancy; (b) photographic or video evidence clearly showing the defect; (c) the quantity of affected items; and (d) the original order reference number. BravoHanger will not process claims submitted without adequate supporting documentation.

Claim Resolution: Upon receipt of a valid claim, BravoHanger will investigate and respond within 10 business days. Remedies for confirmed manufacturing defects may include: replacement of defective goods in a subsequent order, partial credit note, or price adjustment, at BravoHanger's discretion. BravoHanger will not accept returns of goods that have already been used, sold, or modified by the Client.

Non-Returnable Goods: Custom OEM/ODM products manufactured to Client-specific designs, logos, or specifications are non-returnable except in cases of confirmed manufacturing defects that exceed the agreed AQL tolerance.

Dispute Resolution: In the event of a dispute that cannot be resolved through good-faith negotiation within 30 days, both parties agree to first attempt mediation. If mediation fails, disputes shall be resolved in accordance with the Governing Law clause below.

To the maximum extent permitted by applicable law, BravoHanger's total liability to the Client for any claim arising out of or in connection with any order shall not exceed the total invoice value of the specific order giving rise to the claim.

BravoHanger shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to: loss of profits, loss of business, loss of revenue, loss of anticipated savings, damage to reputation, or any other economic loss, even if BravoHanger has been advised of the possibility of such damages.

BravoHanger makes no warranties, express or implied, beyond those expressly stated in these Terms or in a signed sales contract. In particular, BravoHanger makes no warranty that the products will meet specific regulatory requirements in the Client's destination market, or that the products will be suitable for any specific end use beyond the general product category described in the order.

The Client assumes full responsibility for the suitability of the products for their intended application and for compliance with all applicable laws and regulations in the countries where the products are sold or used.

Neither party shall be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from circumstances beyond that party's reasonable control, including but not limited to:

• Acts of God, natural disasters, floods, earthquakes, or severe weather events
• Epidemic, pandemic, or public health emergencies
• War, civil unrest, terrorism, or government actions
• Port closures, shipping disruptions, or international trade restrictions
• Raw material supply disruptions or utility failures beyond BravoHanger's control
• Chinese national holidays, government-mandated factory shutdowns, or regulatory actions

The affected party shall notify the other party in writing as soon as reasonably practicable upon becoming aware of a force majeure event, and shall use reasonable efforts to mitigate the impact of the event. If a force majeure event continues for more than 60 calendar days, either party may terminate the affected order by written notice, with the Client entitled to a refund of any deposit paid for unproduced goods, minus reasonable costs already incurred by BravoHanger.

These Terms of Service and all transactions governed by them shall be interpreted in accordance with the laws of the People's Republic of China, without regard to its conflict of law provisions.

Any dispute, controversy, or claim arising out of or relating to these Terms, or the breach, termination, or invalidity thereof, shall be submitted to the China International Economic and Trade Arbitration Commission (CIETAC) for arbitration in Guangzhou, China, in accordance with CIETAC's arbitration rules in effect at the time of the dispute. The arbitration shall be conducted in English or Chinese, as agreed by the parties. The arbitration award shall be final and binding on both parties.

Nothing in this clause shall prevent either party from seeking urgent injunctive or other interim relief from a court of competent jurisdiction to protect its rights pending the outcome of arbitration.

If a signed sales contract between BravoHanger and the Client specifies a different governing law or dispute resolution mechanism, the terms of that contract shall prevail over this clause.

BravoHanger reserves the right to amend or update these Terms of Service at any time. Updated Terms will be published on our website at bravohanger.com and will take effect for all orders placed after the publication date. Clients with active ongoing orders at the time of amendment will be notified of material changes by email.

If any provision of these Terms is found to be invalid, unenforceable, or contrary to applicable law, that provision shall be severed from these Terms and the remaining provisions shall continue in full force and effect.

These Terms, together with any signed sales contract or purchase order confirmation, constitute the entire agreement between BravoHanger and the Client with respect to the subject matter hereof and supersede all prior negotiations, representations, and agreements.